The Biggest Mistake You’re Making on Twitter

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The Biggest Mistake You’re Making on Twitter

Don’t just tweet the headline. Comment on the article. Explain why you’re sharing it.

Tweeting has never been easier. Just click that turquoise bird alongside nearly every kind of content on the web today, and a ready-to-go message presents itself. All you need to do is click “tweet.” The whole thing takes less than five seconds!

Yet there’s no decree dictating that you must use this prewritten gruel. In fact, you shouldn’t use the default text, which is tantamount to a robot announcing the Oscar winners: it’s generic and devoid of any shout-outs, styling, or personal commentary. After all, what you tweet is transmitted over your name and avatar, so it behooves you to stamp it with your own style.

What’s more, if you want to stand out, you can’t just put out what everyone else is typing. You need to offer up something new—even if it’s just your two cents. Indeed, with this little bit of extra effort, you can make each tweet count.

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Show Me the Stories: How to Measure Social Media

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It’s the $64,000 question. Your boss—and her boss—are always asking you for ROI reports. Strangers buttonhole you at parties. Your mom has no idea how to explain what you do for a living. What’s worse, sometimes you feel as if you’re faking it.

The question: how do you measure social media? After all, if you can’t measure it, you can’t market it.

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How the Red Cross Used Twitter to Raise $3 Million in 48 Hours

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The more talks I deliver, the more I come to love PowerPoint. In fact, as a colleague recently told me, when thinking about how to explain something, I’ll often articulate how it might look in a slide deck.

Accordingly, after coming across a study making the case for SMS donations, I thought, “This would be perfect for PowerPoint!” Hence, the above SlideShare.



How to Make Your Byline a Marketing Goldmine

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Goldmine

That italicized sentence at the bottom of your blog posts isn’t a necessary evil, but an easily exploitable opportunity.

Ten years ago, after you finished reading a book, watching a movie, or listening to a song, it was over; you were done. If you wanted to share your reactions, you saved them for the water cooler.

Today, the traditional indicators of finality—a tombstone mark for an article (∎), the words “the end” for the silver screen, a trio of hashtags (###) for a news release—have been supplanted by a button that beckons you tinno “like,” “retweet,” “pin,” or perform some other variation of social-media sharing.

For example, by displaying a hash tag, TV commercials encourage you to “join the conversation” on Twitter. Magazine articles refer you to a website “for more information.” Even McDonald’s has climbed aboard the bandwagon, stamping QR codes that reveal nutritional data on its carryout bags.

How can you, dear blogger, get in on these gigs and thus propagate your posts? Specifically, how can you milk your content for more followers and fans?

Easy: just start making use of an often-overlooked implement in the marketer’s toolkit: your byline.

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The Easiest Way to Get People to “Like” Your Content: Ask Them To

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Like Me, or Else

How to be a showman without becoming a showboat. Or: How to make your message hot without looking like a hot dog.

“Politics is a direct-response business,” declares the digital director of President Obama’s re-election campaign. “People do things if you ask them to do it, and … don’t … if you don’t ask.”

Exactly! In fact, this is true not only in politics, but also in social media. If you want your readers to click “like” or “retweet” or “reblog” or “pin” or “plus,” you gotta ask for it. Not for nothing do two of the web’s most popular sites—BuzzFeed and Mashable—serve up big buttons at the top of each article, beseeching you to “share me now!” What’s more, these icons now include the number of shares in real time, boxing you in with peer pressure: “Don’t share me—I dare you!” This is marketing at its finest: so subliminal, you think you’re making a considered choice.

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9 Secrets That Will Make Your Headline Go Viral

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“Let’s put it on our website.” The refrain is increasingly common, but, as always, there’s a right way and a wrong way.

An amateur will do what’s easiest: copy and paste. But a pro knows that to copy and paste is to deprive readers of the Web’s richness. Shifting copy from dead trees to Web browsers is both art and science.

The art: to write for the web, you need to be not only a writer, but also a marketer, a designer, and a publicist. The science: to write for the web, you need to understand how people read on the web.

To this end, we’ll review the differences between reading something designed for a monitor and something designed for print. We’ll walk through the best practices of web writing, and review a variety of good and bad examples. We’ll also intersperse exercises throughout, so you learn by doing.

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The Single Biggest Marketing Mistake Made by Small Businesses

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Why URLs Matter

When creating their company website, many small businesses defer to their “web guy” on the address. “Oh, JanesFlowers.com isn’t available? Ok, JanesFlowers2.com is fine.”

No! No! No! While seemingly trivial, your URL is in fact critical. Don’t let it be an afterthought; make this decision an integral facet of your planning and branding.

After all, not only will your domain be printed on your business cards and in your email signatures. You’ll also need to pronounce it in a way that leaves no room for confusion.

Consider a few case studies.

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The Art of Writing Your Own Bio: How to Toot Your Horn Without Sounding Like a Blowhard

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Tooting Your Horn

Let others sing your praises.

After college, I did what most liberal arts grads do when they come to Washington: I interned at a think tank. As I subsequently embarked on my career, I shied away from the word “intern,” a moniker that I felt would betray my lack of experience. Instead, my bio and LinkedIn profile said I “did media relations” for the Cato Institute.

This was true: I edited op-eds from Cato’s scholars and pitched them to the media; I just didn’t volunteer my job title. I’d argue that this sin of omission is the benign kind of biographical betterment.

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What Your Email Says About Your Brand

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A Case Study: Your Emails

Digital branding starts in your inbox.

It’s something you take for granted, something seemingly trivial, even mundane. When executed thoughtfully, however, it makes a splash. It says, “This guy is sharp—I want to work with him!”

What is this opportunity, obvious but overlooked? It’s the bookends of your emails: your address and signature block—often, the first and last thing your recipients will see. For better or worse, your email bookends are powerful purveyors of your brand. What are yours conveying about you?

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5 Ways to Transform Your Blog Post Into Endless Tweets

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A version of this blog post appeared in PR Daily on February 18, 2013.

You just finished a killer blog post. Reliving the process: first you had to pitch the idea to your editor. Then you reworked the angle to satisfy his feedback. Then it was research time, wherein you bumped up against facts that challenged your hypothesis. Finally, you penned the piece, sweating over decisions as light as commas, as lofty as conclusions.

Now, the post has been published. And you, like a wide-eyed kitten mesmerized by a shiny new object, sit in thrall to the whimsies of the web—watching, waiting, wishing for the big payoff.

Slowly, the clicks come trickling in. But why settle for a trickle when these numbers could be a raging torrent? As soon as your article goes live, it behooves you to SHOUT IT from the rafters. You labored so long and hard on the writing, shouldn’t you reward your efforts with a little promotion?

Indeed you should. In fact, every hack must now be his own flack.

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How KitchenAid Pureed a Twitter Crisis Into a PR Coup

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Blender

A version of this blog post appeared in Fast Company on October 4, 2012.

Everyone makes mistakes, the saying goes. It’s whether you learn from them that separates the brands that retain your loyalty from the ones you now drive by.

In this context, consider last night’s tweet from KitchenAid that mocked President Obama:

“Obamas gma even knew it was going 2 b bad! ‘She died 3 days b4 he came president’. #nbcpolitics”

Sent from your personal account, where your like-minded friends would compose the primary audience, the tweet would have been par for the live-tweet course: funny and frivolous. However, sent from a corporate channel, the tweet is no longer associated with a person but with a brand—and its products.

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What Tim Cook Knows That Steve Jobs Didn’t: How to Apologize

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Tim Cook and Steve Jobs

The new master of the mea culpa

Apple and “apologize” don’t usually fall in the same sentence. In fact, Apple instructs its retail employees to avoid acts of contrition as a matter of principle. “Do not apologize for the business [or] the technology,” its Genius manual commands.

Following this playbook, when faced with the debacle that is Mapplegate, Cupertino’s flacks first tried spin. “We launched this new map service knowing it is a major initiative and that we are just getting started with it,” a spokeswoman told AllThingsD. But the brush-off backfired, hard. As Gizmodo put it, “The New Apple: It Doesn’t Just Work.”

Realizing that the story wasn’t dying down, the time came for the CEO to step up. Tim Cook needed to communicate two things—(1) an apology, and (2) a promise to do better—both of which he did with aplomb.

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