Why You Should Always Be Extra Polite in Your Emails

A tale of two emails.

Sometimes an email is just an email. Other times, it’s an X ray of someone’s character. Here’s a perfect example of the difference.

Recently, a friend emailed me. He asked if I would forward the résumé of a friend of his to my clients that have intern programs. I did so happily.

Both people I emailed replied within a few hours (after all, they work at PR agencies). Yet while they basically said the same thing — “You’re too late” — the tones they used were strikingly divergent. Here’s what they wrote:

These 3 News Outlets Have Figured Out a Better Way to Tweet

By Jonathan Rick

When tweeting, most of us add an image only if it’s explicitly called for. For example, if we’re commenting on a facepalm by the White House chief of staff during a speech by the president, it makes sense to include the priceless pic.

Yet for the vast majority of content, the vast majority of people don’t think in visual terms. Instead, we put out the link along with some text, and leave it at that.

Use This One Simple Trick to Make People Actually Read What You Write

By Jonathan Rick

Visual aids make writing easier and reading more enjoyable.

Smart writers know a secret. They know that what you write — your choice of words — is only half of any project. The other half? How those words look — everything from your font size to your margin widths. Packaging and presentation matter more than most people appreciate.

This is one reason stores like Gucci and Whole Foods can charge a premium: The layout of their bricks and mortar gives rise to a certain appearance and ambiance. By contrast, while I have nothing against Marshalls or Giant Food, when it comes to aesthetics, their displays just can’t compete.

You’ve Been Apologizing the Wrong Way Your Whole Life

By Jonathan Rick

Have you ever told someone, by way of apology, “I’m sorry if you feel that way”?

If so, please know that this is not an apology. In fact, this all-too-common phrase is one of the most specious in the English language. It’s a head nod toward contrition, but it’s utterly devoid of sincerity.

There are at least three major problems with these seven little words.

Why Adjunct Professors Shouldn’t Need Graduate Degrees

By Jonathan Rick

Because looking good on paper is not the same thing as being good.

When hiring a professor, nearly every college uses commonly agreed-upon criteria. Among these, perhaps the most important is whether the applicant has a graduate degree.

On one hand, credentials are a critical part of a school’s brand. Given that students are coughing up an arm and a leg for today’s tuition, it’s helpful when a school can boast that “every single one of our faculty holds an advanced degree.” Indeed, this percentage contributes to a school’s ranking.

This argument makes sense, especially from a marketing perspective. Yet it’s less compelling when applied to adjunct, rather than tenure-track, professors — i.e., those who teach as a sideline. We adjuncts typically have another job that pays the bills; we don’t teach for the money, but because we love doing it.

Memorize These Myths and Maxims to Write Like a Pro

By Jonathan Rick

Many thanks to Sloane Shearman, who attended my writing workshop yesterday at the Institute for Humane Studies, for drawing this nifty cartoon:

The 13 Worst Mistakes Everyone Makes When Writing a News Release

By Jonathan Rick

What PR agencies can learn from news organizations.

The hard drive of every PR pro is crammed full of them. The inbox of every reporter is groaning from them. Even as pundits predict their passing, the market for them in Google AdWords is competitive and costly.

What are they? News releases. Unloved but ubiquitous, the release dates back to the founding of our industry. Of course, that was in 1906, when you needed a full-length novel to capture the public’s attention. A few things have changed since then, yet the staple of our industry resists modernization. No wonder every year brings forth those declarations of death.

But the rumors are exaggerated. The news release may be dying, but like Charles Foster Kane’s Inquirer, it still has a lot of life left—especially if the SEC has any say in the matter.

In fact, we can resuscitate our old friend with a variety of tactical tweaks. The trick: we need to stop thinking like a flack and start thinking like a hack—specifically, like editors at today’s buzziest news outlets.

The 18 Most Impactful Opportunities Your E-Newsletter Is Overlooking

By Jonathan Rick

When it comes to e-newsletters, everyone knows that your subject line is the silver bullet. What’s more, to point out that you should test this line is, by now, so self-evident as to be a cliché. Yet there’s so much more to the rich tapestry that is email marketing—starting with what we call it.For example, think about the message you’re sending when you refer to your emails as a “blast.” Do you really want to conjure up an image of spam (or bacn) clogging an inbox?

Or consider your sign-up form. Do you thoughtlessly ask people to “subscribe” or to “submit” their email address? C’mon, you can do better than that! Take a cue from the presidential aspirants, who carefully label their CTA buttons “I’m in” (Ted Cruz) and “Join us” (Hillary).

In other words: seize every opportunity for a semantic nudge (a subject I’ve plumbed at length in another deck, Sweat the Small Stuff).

Here are a few more questions to spur your mental gears:

To Write Well, Forget Everything Your High-School English Teacher Taught You: 11 Myths, 11 Maxims

By Jonathan Rick

In today’s the-world-is-flat era, few things can differentiate you better than polished communication skills. Indeed, even at the world’s top PR agencies—among people who make their living off the written word—those who can write well are shockingly few (and increasingly well-compensated).

Happily, the mechanics of good writing are eminently learnable. For most of us, the problem is readily diagnosable: our last English class was in college, and from our corporate perch today, we look down on continuing education—“Do I really need a two-hour seminar on something I do every day?”